Deskilling
Somebody writes about how expertise cannot be fully codified, and thus never fully taught through passive learning (books). One must have some (or a lot) of experience to become “street smart”, instead of merely “book smart”.
Most interesting is the corollary, especially for organisations: if you train personell to be book smart, they’ll only be able to cope with the scenario’s codified therein, and be generally lost when it comes to creative problem solving. Brain-on-rails. This is basically the point Bert Hubert made: it takes expertise to be able to know what expertise is, and by outsourcing all expertise the expertise to succesfully outsource is lost. A problem often encountered in government. Moreover, these process-heavy environments actively repel skill and epxertise, so it is a kind of downward spiral. Arre Zuurmond’s solution is simple: liberate experts from this kind of process-bureaucracy.